New House Internet Services B.V. is committed to ensuring the security, integrity, and resilience of our software. This page provides essential security information, compliance declarations, and instructions on how to report vulnerabilities.
Contact: Email your findings to support@ptgui.com.
What to include: A description of the vulnerability, the version of PTGui affected, and steps or a proof-of-concept to reproduce the issue.
Our Commitment: We prioritize security reports, acknowledge receipt promptly, and work to resolve verified vulnerabilities through minor update patches as quickly as possible.
Note: We do not currently operate a financial bug bounty program.
Official Downloads: Only download PTGui directly from our official website ptgui.com.
Windows Code Signing: The PTGui installer and application for Windows are digitally signed. Verify that your software has been signed by New House Internet Services B.V. to ensure the software has not been altered by a third party.
macOS Code Signing & Notarization: The macOS version is signed with an official Apple Developer certificate and has been notarized by Apple to ensure it is free of known malware.
Linux Binaries: Linux versions are delivered over a secure HTTPS connection. Ensure your download environment validates the TLS certificates of our website.
User Privileges: PTGui is designed to run completely within standard user permissions. It does not require, nor should it ever request, administrator or root privileges to operate.
Network Connections: PTGui operates primarily offline. It makes outbound secure HTTPS connections only for three specific, safe actions:
While we maintain a download archive of these older versions for legacy license holders who need to reinstall their software, these versions are no longer supported and do not receive security updates. They may contain unpatched vulnerabilities. We strongly advise upgrading to the latest supported major version of PTGui to maintain a secure environment.
Download EU declaration of conformity.
1. Security Update Policy (Support Period)
PTGui is licensed under both a perpetual and a subscription licensing model. To ensure your software remains secure, we guarantee free critical security updates for each major version for a fixed period:- Current Major Version (PTGui v13.x): Critical security updates are provided free of charge until January 31, 2030 (exactly 5 years after the initial release of PTGui 13). This support window remains fixed and will conclude in 2030, regardless of any intermediate minor updates (e.g., v13.x) released in the meantime.
- Future Major Versions: Upon the release of a new major version (such as v14.0), the security update window for that new version will be announced. The existing v13.x version will continue to receive security updates until its original 5-year support period expires.
- Cost: aforementioned security updates are offered as a download, free of charge, to licensed users.
2. Vulnerability Disclosure & Reporting
If you detect a potential security vulnerability in PTGui or any of its bundled components, please report it to us immediately.Contact: Email your findings to support@ptgui.com.
What to include: A description of the vulnerability, the version of PTGui affected, and steps or a proof-of-concept to reproduce the issue.
Our Commitment: We prioritize security reports, acknowledge receipt promptly, and work to resolve verified vulnerabilities through minor update patches as quickly as possible.
Note: We do not currently operate a financial bug bounty program.
3. Secure Installation & Product Integrity
To ensure you are running an authentic and untampered copy of PTGui, please observe the following security guidelines:Official Downloads: Only download PTGui directly from our official website ptgui.com.
Windows Code Signing: The PTGui installer and application for Windows are digitally signed. Verify that your software has been signed by New House Internet Services B.V. to ensure the software has not been altered by a third party.
macOS Code Signing & Notarization: The macOS version is signed with an official Apple Developer certificate and has been notarized by Apple to ensure it is free of known malware.
Linux Binaries: Linux versions are delivered over a secure HTTPS connection. Ensure your download environment validates the TLS certificates of our website.
User Privileges: PTGui is designed to run completely within standard user permissions. It does not require, nor should it ever request, administrator or root privileges to operate.
4. Architectural Security & Data Privacy
Data Storage: PTGui is a local desktop application. It processes your project files, templates, and photographs entirely on your local machine. It does not store or transmit sensitive personal data, cloud credentials, or external API keys.Network Connections: PTGui operates primarily offline. It makes outbound secure HTTPS connections only for three specific, safe actions:
- Update Checking (Optional): Automatically checks our servers weekly to see if a newer version is available. This can be disabled in the preferences.
- License Activation: Authenticates your license key with our activation server to issue a temporary offline operational certificate. This process uses cryptographic certificate pinning to prevent Man-in-the-Middle attacks.
- Crash Reporting (Optional): In the rare event of an application crash, you are given the choice to submit a standard minidump report to help us fix the bug. This is entirely opt-in.
5. End of Life (EOL) & Legacy Software Archive
Older major versions of PTGui (version 12.x and earlier) have reached their End of Life (EOL).While we maintain a download archive of these older versions for legacy license holders who need to reinstall their software, these versions are no longer supported and do not receive security updates. They may contain unpatched vulnerabilities. We strongly advise upgrading to the latest supported major version of PTGui to maintain a secure environment.
6. EU Declaration of Conformity (CRA)
PTGui complies with the European Cyber Resilience Act (CRA).
Download EU declaration of conformity.