Frequently asked questions
Yes this is possible. If you upgrade to Pro within one year, you just need to pay the (current) price difference between the two versions. See Upgrade pricing
for more information.
See Features of PTGui and PTGui Pro
for a comparison of the two versions. Separate trial versions are available for PTGui and PTGui Pro, so you can try both. If you're not sure whether you need the Pro version, consider purchasing a license for the standard version first. Within one year you will be able to upgrade to PTGui Pro by paying the (current) price difference between the two versions.
No, we do not offer educational or any other kind of discounts on individual license purchases.
We do offer discounted company licenses to universities and schools (2 seats minimum), please contact us for details.
Yes, this is possible: proceed with ordering your license. On the checkout page choose: 'Payment Method: Bank transfer (with pro forma invoice)'. We'll send you a PDF pro forma invoice by email. The pro forma invoice also serves as a formal price quote. The actual purchase can be made by international bank transfer but also by credit card or PayPal. Payment instructions are included in the email. The pro forma invoice is non binding, you can cancel your order at any time (by not paying). Please understand that we do not accept purchase orders, nor can we agree to any kind of purchase terms or conditions.
A personal license may be activated on up to two computers simultaneously, but only for personal use by the licensed person. If other people wish to use PTGui, multiple personal licenses or a company license should be purchased instead.
The company license is purchased for a certain number of computers. PTGui can be activated simultaneously on this maximum number of computers.
The floating license is purchased for a number of simultaneous users. It can be installed on many computers, only the number of concurrent users is limited.
Conditions apply; see the
End User License Agreement
Every (perpetual) license comes with one year of free upgrades. In addition to this, we will continue to offer all minor version updates for your licensed version free of charge even after one year. In other words, if you purchase a license at the time when PTGui 11 is available, all 11.x updates will be included. If PTGui 12 gets released within one year, you will be able to upgrade free of charge and also get all 12.x updates.
To any major version released after more than one year, you can upgrade for a fee (see Upgrade pricing
). Upgrading is voluntary, you will be able to continue using your licensed version forever.
The above applies to the perpetual licenses (including the personal license). The subscription license is different: you will have access to the latest version of PTGui for as long as your subscription is running.
For the company license we offer a yearly subscription option. This always gives access to the latest version of PTGui for the duration of the subscription, at lower up front cost than the perpetual license.
At the end of the license term you can renew your license by paying for the next year. Automatic renewal is also possible, but we will do this only if you opt in.
All your files are stored on your computer and you can of course continue to access your images even after the license has expired.
The perpetual license and the personal license don't need to be renewed, it's a one-time payment.
For the company and floating subscription licenses we offer an automatic renewal option for your convenience, but this is entirely optional. We don't want anyone to continue paying for a subscription they don't want anymore.
If you don't check the automatic renewal box on the order form (and it's not selected by default), we will only bill you once. Near the end of the subscription we will send you a reminder email to let you know that your subscription is about to expire. If automatic renewal is enabled, we will then charge your card for the next term at the moment your subscription expires. Otherwise, you can renew manually in your account, or start a new subscription at a later time.
If you have automatic renewal enabled, you can disable it at any time in your account.
No, for the time being the only subscription option is a yearly subscription. We may offer monthly subscriptions in the future.
No, at this time we only offer subscriptions for the company license. You can purchase a company license subscription though.
No, the floating license is available only in subscription form.
When you run PTGui for the first time on your computer it will ask you for your license key. This license key together with your computer's hardware configuration is sent to our servers. Assuming the permitted total number of installations is not exceeded, we will then activate your license on this particular computer.
A personal license may be activated on 2 computers simultaneously, but only for personal use by the licensed person.
A company license is purchased for a certain number of seats. It can be activated on this number of computers.
If you move PTGui to a different computer, deactivate the old machine via Help - License Info - Deactivate. This releases the seat and makes it available for use on another computer. If you can no longer access the computer, go to your account
and request us to deactivate your computer. Deactivation may incur a processing time of up to 24 hours.
A license may be deactivated and reactivated as often as needed. However to prevent abuse of the deactivation facility, PTGui is required to verify the activation status at least once every 30 days. If an internet connection is available, this happens automatically while PTGui is running. Otherwise, offline activation must be repeated manually every 30 days.
The floating license is handled differently: the same license can be installed on many computers; only the number of computers that can run PTGui concurrently is limited. See Q2.3
Other conditions apply; see the
End User License Agreement
When the user launches PTGui, it will contact our license servers and check if any seat of the configured license is available. If so, PTGui will start and it will hold on to the license seat for as long as it is running. To do so it must be able to stay in contact with the license servers, so an internet connection is required all the time. When the user closes PTGui, the license seat will be released and instantly become available for use on another computer.
No, the license management is handled by our cloud-based license servers. PTGui needs to be able to contact the license servers while running. If internet access in your network is restricted, we do support a proxy server which can act as a gateway to the license servers. See Q2.15
. Setting up a proxy server specifically for activating PTGui is simple; see Q2.17
For the personal and the regular (per-computer) company license: yes, offline use is supported. The floating license requires a network connection all the time though.
To activate the computer with the personal or the regular company license, a network connection is required. If the computer running PTGui is not connected to Internet, it can still be activated using another computer with internet connection. Select Activate Offline to do so. This generates a code which is to be entered on a web page. The web page returns another code which can be entered in PTGui to complete the activation. You can transfer the codes between the computers using an USB drive for example.
Computers may be deactivated and reactivated as often as needed. However to prevent abuse of the deactivation facility, PTGui is required to verify the activation status at least once every 30 days. This means that if no internet connection is available, offline activation must be repeated every 30 days.
No problem, the same license can be used on Windows, macOS and Linux. You will be able to transfer the license to another computer.